Faq

Frequently Asked Questions

Store Information

Our Store hours are 10:00am until 5:30pm, Monday thru Friday and 10:00am until 3:00pm on Saturday.

You do not need an appointment to see us but you are always welcome to call ahead

You can reach us by phone or text 903.832.3557 or email us at contactus@alexandersjewelers.biz

Repairs and Services

We repair almost every type of gold, platinum, and silver jewelry. Our Master Jewelers have over 100 years combined experience.

We replace watch batteries and adjust watchbands. We send most watch service issues to the manufacturer.

Most jewelry repairs are done in-house and take less than a week.

We do Insurance Replacement Appraisals and Estate Appraisals. Appraisals usually take a few days. We have 2 Certified Gemologist Appraisers and a Certified Gemologist who professionally handle all our appraisals.

We offer cleaning and checking of your jewelry anytime. Most of the time, we can do it while you wait and your jewelry will look new again!

Policies

We offer full refunds for returns made within 5 days for jewelry and 10 days for watches. The item must be unworn and undamaged and all packaging must accompany the return.

Our shipping policies vary depending on the item. You will be able to see your options when you complete your purchase.

Yes! We also offer instore and curbside pickup.

Jewelry and Metals

Rhodium is a member of the platinum group of metals. All white gold is rhodium plated because you just can't get all of the yellow out of gold. The rhodium plating makes it look very bright and white. Depending on what type of jewelry- ring, pendant, etc...- the rhodium plating may have to be reapplied periodically.

Diamonds and Gemstones

The 4 C's of diamond grading are Cut, Color, Clarity, and Carat Weight. The combination of all of these factors determine a diamond's value. The closer to absolutely colorless and the fewer inclusions, will a diamond make it more rare and expensive. Large diamonds are also more rare than smaller ones. Cut refers to how well a diamond is finished from its rough form.

Custom Design

We do custom work all the time! We can use your diamonds and colored stones, we can create from scratch and furnish the gemstones, we can update/redo an existing piece. The possibilities are almost endless. If needed, you will receive a Computer Aided Design (CAD) so you can see an image of the finished piece before we ever start.

Estate Jewelry and Antiques

We buy gold and platinum...old worn out pieces, broken chains, single earrings...it does not have to be in good shape for us to buy the metal. We also buy diamonds and luxury timepieces. You do not need and appointment; someone is always here to help you.

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